shipments
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NUPEVE ("us" and "we") is the operator of (http://www.noovesnails.com) ("Website"). By placing an order through this Website, you agree to the terms set out below. These are provided to ensure that both parties are aware of and agree to this agreement to mutually protect each other and set expectations about our service.
1. General
Subject to stock availability. We try to maintain an accurate inventory count on our website, but occasionally there may be a stock discrepancy and we may not be able to fulfill all your items at the time of purchase. In this case, we will send you the available products and contact you to ask whether you prefer to wait for the missing item to be restocked or if you prefer us to process a refund.
2. Shipping costs
Mainland Spain
Free shipping from €45 via Correos Standard or CTT Express 48 hours
Shipping equal to or less than €12.95 for €2.75 via Correos mailbox delivery.
All shipments also qualify for shipping via CTT Express 24 Hours* for €4.25, delivery to a Correos Standard pickup point for €3.25, or delivery to an Inpost Point for €3.75.
24-hour shipments will be registered for orders placed up to 15:00 on the day of the order
Cash on delivery shipments will incur a surcharge of €1.95.
Balearic Islands
Free shipping from €55 via Correos Standard or CTT Express Islands 48 hours.
Shipping equal to or less than €12.95 for €3.75 via Correos mailbox delivery
All shipments also qualify for shipping via Correos Standard for €4.95 with delivery in 2-5 business days, via Correos Express Islands Express for €8.95 in 1 or 2 days, or CTT Express Islands 48 hours for €6.95
Cash on delivery shipments will incur a surcharge of €1.95.
Canary Islands, Ceuta and Melilla
Free shipping from €70 via Correos Standard
For amounts less than that, we offer Correos Standard shipping for €6.95. The usual delivery time to the Islands is 7 to 10 days; this time does not include customs clearance time, as it may vary.
Cash on delivery shipments will incur a surcharge of €1.95.
Portugal
Free shipping from €45 via Correos Standard
For amounts less than that, we offer Correos Express shipping for €9.95 and Correos Standard for €4.25
Cash on delivery shipments will incur a surcharge of €1.95.
Azores and Madeira
Free shipping from €80
For amounts less than that, we offer shipping via Correos Standard for €8.50
Europe
Free shipping from €75
For amounts less than that, we offer Express shipping for €9.95
Latin America
Mexico
Free shipping from 749.00 MXN
For amounts less than that, we offer International shipping for 73.95 MXN
Shipping times will be between 10-15 days from purchase
Costa Rica
Free shipping from 23,950.00 CRC
For amounts less than that, we offer International shipping for 2295.00 CRC MXN
Shipping times will be between 10-15 days from purchase
Colombia
Free shipping from 180,500.00 COP
For amounts less than that, we offer International shipping for 7,895.00 COP
Shipping times will be between 10-15 days from purchase
Peru
Free shipping from 159.00 PEN
For amounts less than that, we offer International shipping for 15.99 PEN
Shipping times will be between 10-15 days from purchase
Venezuela
Free shipping from 45.00 USD
For amounts less than that, we offer International shipping for 3.99 USD
Shipping times will be between 10-15 days from purchase
Chile
Free shipping from 34,000 CLP
For amounts less than that, we offer International shipping for 3395 CLP
Shipping times will be between 10-15 days from purchase
Bolivia
Free shipping from 295.00 Bs BOB
For amounts less than that, we offer International shipping for 29.95 Bs BOB
Shipping times will be between 10-15 days from purchase
Dominican Republic
Free shipping from 2395.00 DOP
For amounts less than that, we offer International shipping for 295.00 DOP
Shipping times will be between 10-15 days from purchase
Uruguay
Free shipping from 1695.00 UYU
For amounts less than that, we offer International shipping for 169.00 UYU
Shipping times will be between 10-15 days from purchase
Argentina
Free shipping from 10,500.00 ARS
For amounts less than that, we offer International shipping for 995.00 ARS
Shipping times will be between 10-15 days from purchase
Panama
Free shipping from 40.00 USD
For amounts less than that, we offer International shipping for 3.95 USD
All liquids and Kits containing them are excluded from shipping outside the EU.
United States
Free shipping from 40.00 USD
For amounts less than that, we offer International shipping for 3.95 USD
Other Countries
Free shipping from 100€ EUR
For amounts less than that, we offer International shipping for 19.95 € EUR
3. Returns
3.1 Return due to change of mind
NUPEVE will gladly accept returns due to a change of mind as long as the return request is received by us within 30 days following the receipt of the item and it is returned to us in its original packaging, unused and in condition to be resold.
Return shipping costs will be borne by the customer, who must arrange their own shipment.
Once the returns are received and accepted, refunds will be processed as store credit for a future purchase. We will notify you via email once this has been completed.
(NUPEVE will refund the value of the returned products but will NOT refund the value of the shipping costs.
3.2 Returns under warranty
NUPEVE will gladly address any valid warranty claim, as long as the claim is submitted within 90 days following the receipt of the items.
Customers will be required to pay the return shipping costs in advance; however, we will refund them if the warranty claim is accepted.
Once the warranty items are received, NUPEVE will process your claim within 7 days.
Once the warranty claim is confirmed, you can choose between:
(a) a refund to your payment method
(b) a refund in store credit
(c) the shipment of a replacement item (if stock is available)
4. Delivery Terms
4.1 Domestic Transit Time
In general, domestic shipments are in transit for 24 to 48 hours
4.2 International Transit Time
In general, internationally shipped orders are in transit for between 4 and 22 days. This varies greatly depending on the courier service you have selected. We can offer you a more specific estimate when you choose your courier service at checkout.
4.3 Change of Delivery Address
For delivery address change requests, we can change the address at any time before the order has been shipped.
4.4 Shipping to PO Boxes
NUPEVE will ship to PO Boxes using postal services only. We cannot offer courier services to these addresses.
4.5 Shipping to Military Addresses
We can ship to military addresses using USPS. We cannot offer this service using courier services.
4.6 Out of Stock Items
If an item is out of stock, we will wait for it to be available before shipping your order. The items already in the order will be reserved while we wait for this item.
4.7 Delivery Time Exceeded
If the delivery time has exceeded the estimated time, please contact us so we can conduct an investigation.
5. Tracking Notifications
After shipping, customers will receive a tracking link from which they can follow the progress of their shipment based on the latest updates made available by the carrier.
6. Packages Damaged in Transit
If you find a package damaged in transit, if possible, refuse the package from the carrier and contact our customer service. If the package was delivered without you being present, contact customer service so they can advise you on the steps to follow.
7. Taxes and Fees
7.1 Sales Tax
Sales tax has already been applied to the product prices as they appear on the website.
7.2 Import Duties and Taxes
Import duties and taxes for international shipments may be subject to payment upon arrival in the destination country. This varies by country, and NUPEVE encourages you to be aware of these potential costs before placing an order with us.
If you refuse to pay duties and taxes upon arrival in your destination country, the products will be returned to NUPEVE at the customer's expense, and the customer will receive a refund for the value of the products paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
8. Cancellations
If you change your mind before receiving your order, we can accept cancellations at any time before the order has been shipped. If an order
If the order has already been shipped, please see our returns policy.
9. Insurance
Packages are insured against loss and damage up to the value indicated by the carrier.
9.1 Processing Damaged Packages in Transit
We will process the refund or replacement as soon as the courier service has completed the investigation of the claim.
9.2 Processing Lost Packages During Transport
We will process the refund or replacement as soon as the courier service has conducted an investigation and declared the package lost.
10. Customer Service
For any inquiries about customer service, send an inquiry to hola@noovesnails.com.