refund policy
RETURNS
Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or an exchange.
To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in the original packaging.
Additional items that cannot be returned:
- Gift cards
- Downloadable software products
Gel Extensions can be returned within 30 days with the box closed and the seal intact.
To complete your return, we need a receipt or proof of purchase.
There are certain situations in which only partial refunds are granted: (if applicable)
- Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error.
- Any item returned more than 30 days after delivery.
Refunds (if applicable)
Once your return has been received and inspected, we will send you an email to notify you that we received the item you returned. We will also notify you about the approval or rejection of your refund.
If approved, your refund will be processed and a credit will be automatically applied to your credit card or original payment method, within a certain number of days.
Late or missing refunds (if applicable)
If you have not yet received a refund, first check your bank account again.
Then, contact your credit card company. It may take some time before your refund is officially reflected.
After that, contact your bank. Often, processing time is required before a refund can be reflected.
If you have already done all the above and still have not received your refund, you can contact us by writing to hola@noovesnails.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hola@noovesnails.com and send your item to: NUPEVE - Calle Julio Just 9 - 8, Alboraya, Valencia, 46120, Spain.
Gifts
If the item was marked as a gift when it was purchased and we sent it directly to you, you will receive a gift credit for the value of your return. Once we receive the returned item, a gift certificate will be sent to you by email.
If the item was not marked as a gift when it was purchased, or if the person who gave the gift decided to have the order sent to them to later give it to you, we will send a refund to the person who gave the gift and they will be notified of your return.
Shipping
To return your product, you must send it by mail to: NUPEVE - Calle Julio Just 9 - 8, Alboraya, V, 46120, Spain.
The shipping costs to return your item are your responsibility. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund.
Depending on where you live, the time it takes to receive the exchange of your product may vary.
If you send an item worth more than €75, it is recommended to use a shipping service with tracking or purchase shipping insurance. We do not guarantee that we will receive your item return.